Quality Policy
Document Type
Version
Effective Date
Owned By
Review Cycle
Overview
This policy sets out GCAI Certification's commitment to quality in certification activities. It applies to certification planning, audit delivery, review, decision-making, client communication, and continual improvement.
Purpose
To define GCAI Certification's quality commitments and the principles used to ensure reliable, impartial, timely, and effective certification services.
Scope
This policy applies to certification activities, support processes, personnel, auditors, technical reviewers, decision makers, committee members, and outsourced functions operating on behalf of GCAI Certification.
Our Quality Commitments
Impartiality
We make certification decisions objectively and free from undue influence.
Competence
We use qualified personnel with appropriate knowledge and experience.
Consistency
We apply certification processes in a structured and repeatable manner.
Client Focus
We aim to provide responsive, clear, and professional service.
Continual Improvement
We operate in line with applicable accreditation, legal, and regulatory requirements.
Compliance
We monitor performance and improve our systems and services.
Quality Principles
Impartial Certification Decisions
Decisions are based solely on evidence and conforming to requirements.
Competent Audit Teams
We select and develop auditors with the right skills, experience, and credentials.
Clear Communication
We communicate clearly and transparently with clients and stakeholders.
Timely Service Delivery
We plan and deliver services within agreed timeframes and commitments.
Impartial Certification Decisions
Decisions are based solely on evidence and conforming to requirements.
Competent Audit Teams
We select and develop auditors with the right skills, experience, and credentials.
Clear Communication
We communicate clearly and transparently with clients and stakeholders.
Timely Service Delivery
We plan and deliver services within agreed timeframes and commitments.
- Roles & Responsibilities
- Top management establishes quality objectives and supports continual improvement.
- The Quality Manager oversees implementation, monitoring, and review of this policy.
- Certification personnel and auditors follow approved procedures and maintain competence.
- Independent reviewers and decision makers support consistency and impartiality.
- All personnel are expected to report issues, nonconformities, and improvement opportunities.
- Roles & Responsibilities
- Use controlled certification procedures and defined workflows.
- Select competent personnel for audit, review, and decision activities.
- Monitor service quality, turnaround times, complaints, and feedback.
- Address nonconformities through corrective action and follow-up.
- Review objectives, risks, and performance during management review.
- Promote continual improvement across certification operations.
Quality Commitment
GCAI is committed to maintaining the integrity and effectiveness of its certification services and to enhancing customer confidence through reliable, impartial, and consistently delivered certification activities.